{"product_id":"123123shipping-protection","title":"Shipping Protection","description":"\u003cstyle\u003e\n  .urexion-policy {\n    width: 100%;\n    max-width: 850px;\n    margin: 0 auto;\n    padding: 0 20px;\n    box-sizing: border-box;\n    color: inherit;\n  }\n\n  .urexion-policy h1,\n  .urexion-policy h2,\n  .urexion-policy h3 {\n    line-height: 1.3;\n  }\n\n  .urexion-policy h1 {\n    margin: 0 0 20px;\n  }\n\n  .urexion-policy h2 {\n    margin: 32px 0 16px;\n  }\n\n  .urexion-policy h3 {\n    margin: 26px 0 12px;\n  }\n\n  .urexion-policy p {\n    margin: 0 0 16px;\n    line-height: 1.7;\n  }\n\n  .urexion-policy ul {\n    display: block;\n    margin: 12px 0 20px;\n    padding-left: 24px;\n    list-style: disc outside;\n  }\n\n  .urexion-policy li {\n    display: list-item;\n    margin: 0 0 12px;\n    padding-left: 4px;\n    line-height: 1.7;\n  }\n\n  .urexion-policy li::marker {\n    font-size: 0.9em;\n  }\n\n  .urexion-policy a {\n    color: inherit;\n    text-decoration: underline;\n  }\n\n  @media screen and (max-width: 749px) {\n    .urexion-policy {\n      padding: 0 16px;\n    }\n\n    .urexion-policy ul {\n      padding-left: 21px;\n    }\n\n    .urexion-policy li {\n      padding-left: 2px;\n    }\n  }\n\u003c\/style\u003e\n\n\u003cdiv class=\"urexion-policy\"\u003e\n\n  \u003ch1\u003eOptional Shipping Protection Policy\u003c\/h1\u003e\n\n  \u003cp\u003e\n    Puphavenco gives customers the choice to add Shipping Protection to an order during checkout for an additional\n    \u003cstrong\u003eUSD $3.99 per order\u003c\/strong\u003e.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Shipping Protection is entirely optional. It is intended to provide added protection for qualifying packages that are lost,\n    damaged, or stolen while they are being transported by the shipping carrier.\n  \u003c\/p\u003e\n\n  \u003ch2\u003eShipping Protection Coverage\u003c\/h2\u003e\n\n  \u003ch3\u003eCoverage Period\u003c\/h3\u003e\n\n  \u003cp\u003e\n    Shipping Protection begins once your package leaves our fulfillment center and enters the shipping process.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Protection remains active while the shipment is in transit. Coverage automatically ends when the carrier confirms successful\n    delivery to the shipping address provided during checkout.\n  \u003c\/p\u003e\n\n  \u003ch3\u003eEvents That May Qualify\u003c\/h3\u003e\n\n  \u003cp\u003e\n    Shipping Protection applies only to eligible incidents that occur before confirmed delivery.\n  \u003c\/p\u003e\n\n  \u003cp\u003eQualifying situations may include:\u003c\/p\u003e\n\n  \u003cul\u003e\n    \u003cli\u003e\n      \u003cstrong\u003eLost Shipment:\u003c\/strong\u003e\n      A package may be considered lost when the shipping carrier confirms that it cannot be located, or when tracking information\n      has shown no new activity for more than \u003cstrong\u003e15 business days\u003c\/strong\u003e.\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n      \u003cstrong\u003eDamage During Transit:\u003c\/strong\u003e\n      Coverage may apply when products arrive broken, damaged, or unusable because they were mishandled by the shipping carrier during transportation.\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n      \u003cstrong\u003eTheft While in Transit:\u003c\/strong\u003e\n      Coverage may apply when a shipment is intercepted or stolen while still in transit and before reaching the final delivery address.\n    \u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003ch3\u003eEvents That Are Not Covered\u003c\/h3\u003e\n\n  \u003cp\u003eShipping Protection does not apply in the following situations:\u003c\/p\u003e\n\n  \u003cul\u003e\n    \u003cli\u003e\n      The shipping address provided by the customer is incorrect, incomplete, or otherwise causes the shipment to be undeliverable.\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n      Carrier tracking confirms successful delivery, but the customer is unable to locate the package afterward.\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n      A package is stolen from a porch, doorstep, lobby, mailroom, or another location after confirmed delivery.\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n      A shipment disappears after it has been delivered and left unattended.\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n      Delivery is delayed because of customs inspections, customs holds, import processing, or local clearance procedures.\n    \u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cp\u003e\n    Shipping Protection covers only qualifying incidents that occur before confirmed delivery.\n    It does not cover porch theft or other losses that happen after a shipment has been marked as delivered.\n  \u003c\/p\u003e\n\n  \u003ch3\u003eSubmitting a Shipping Protection Claim\u003c\/h3\u003e\n\n  \u003cp\u003e\n    Customers must contact our support team within \u003cstrong\u003e7 days of the scheduled delivery date\u003c\/strong\u003e\n    to request assistance under Shipping Protection.\n  \u003c\/p\u003e\n\n  \u003cp\u003ePlease provide the following information when submitting a claim:\u003c\/p\u003e\n\n  \u003cul\u003e\n    \u003cli\u003eYour order number\u003c\/li\u003e\n    \u003cli\u003eA description of the issue\u003c\/li\u003e\n    \u003cli\u003eClear photographs of the exterior shipping packaging\u003c\/li\u003e\n    \u003cli\u003eClear photographs showing the condition of the damaged products and package contents\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cp\u003e\n    For suspected loss or theft while the shipment is in transit, customers must also provide either confirmation from the carrier\n    or a formal carrier inquiry case number.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Claims submitted without the required information, or outside the stated timeframe, may not qualify for coverage.\n  \u003c\/p\u003e\n\n  \u003ch3\u003eClaim Review and Resolution\u003c\/h3\u003e\n\n  \u003cp\u003e\n    Each claim will be reviewed using the available order details, carrier information, tracking history, photographs,\n    and any other supporting evidence submitted by the customer.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    If a claim is verified and approved, Puphavenco may provide one of the following remedies at its discretion:\n  \u003c\/p\u003e\n\n  \u003cul\u003e\n    \u003cli\u003e\n      \u003cstrong\u003eReplacement:\u003c\/strong\u003e\n      A replacement item will be sent to the customer without an additional product or shipping charge.\n    \u003c\/li\u003e\n\n    \u003cli\u003e\n      \u003cstrong\u003eRefund:\u003c\/strong\u003e\n      A full refund will be issued for the purchase price of the qualifying lost or damaged items.\n      The \u003cstrong\u003eUSD $3.99 Shipping Protection fee is excluded from the refund.\u003c\/strong\u003e\n    \u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cp\u003e\n    Approval of a claim does not guarantee that a specific remedy will be selected.\n    Puphavenco will determine whether a refund or replacement is the appropriate resolution.\n  \u003c\/p\u003e\n\n  \u003ch3\u003eShipping Protection Fee and Customer Selection\u003c\/h3\u003e\n\n  \u003cp\u003e\n    Shipping Protection is available for \u003cstrong\u003eUSD $3.99 per order\u003c\/strong\u003e.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    The service is optional and is \u003cstrong\u003enot automatically pre-selected\u003c\/strong\u003e.\n    Customers who wish to add Shipping Protection must manually select the option during checkout.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Once an order has been dispatched, the Shipping Protection fee becomes non-refundable because coverage has already started\n    and the protection service is considered to have been provided.\n  \u003c\/p\u003e\n\n  \u003ch3\u003eLimitation of Liability\u003c\/h3\u003e\n\n  \u003cp\u003e\n    Our maximum responsibility under Shipping Protection is limited to the actual purchase price paid for the qualifying lost or damaged products.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Shipping Protection does not cover indirect, incidental, special, or consequential losses related to a delayed, damaged,\n    stolen, or missing shipment.\n  \u003c\/p\u003e\n\n  \u003ch2\u003eOptional Tipping Policy\u003c\/h2\u003e\n\n  \u003cp\u003e\n    Any tipping option shown during checkout is entirely voluntary.\n    Customers are not required to leave a tip in order to complete a purchase.\n  \u003c\/p\u003e\n\n  \u003cp\u003eChoosing not to leave a tip will not affect:\u003c\/p\u003e\n\n  \u003cul\u003e\n    \u003cli\u003eThe price or availability of purchased products\u003c\/li\u003e\n    \u003cli\u003eOrder processing or fulfillment\u003c\/li\u003e\n    \u003cli\u003eCustomer service\u003c\/li\u003e\n    \u003cli\u003eShipping speed\u003c\/li\u003e\n    \u003cli\u003eClaim eligibility or claim review\u003c\/li\u003e\n    \u003cli\u003eEligibility for Shipping Protection\u003c\/li\u003e\n  \u003c\/ul\u003e\n\n  \u003cp\u003e\n    Customers may review, adjust, or remove the selected tip amount before submitting payment.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Tips are separate from the \u003cstrong\u003eUSD $3.99 Shipping Protection fee\u003c\/strong\u003e.\n    A tip does not purchase Shipping Protection, expedited delivery, priority claim approval, or any other additional service.\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Once an order has been submitted and payment has been completed, voluntarily provided tips are non-refundable\n    unless a refund is required by applicable law.\n  \u003c\/p\u003e\n\n  \u003ch2\u003eContact Puphavenco\u003c\/h2\u003e\n\n  \u003cp\u003e\n    For questions about Shipping Protection, tipping, or an existing claim, please contact our support team:\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    \u003cstrong\u003eCall or Text:\u003c\/strong\u003e\n    \u003ca href=\"tel:+14722302451\"\u003e+1 (472) 230-2451\u003c\/a\u003e\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    \u003cstrong\u003eEmail:\u003c\/strong\u003e\n    \u003ca href=\"mailto:support@puphavenco.com\"\u003esupport@puphavenco.com\u003c\/a\u003e\n  \u003c\/p\u003e\n\n  \u003cp\u003e\n    Please include your order number when contacting us about an existing purchase or Shipping Protection claim.\n  \u003c\/p\u003e\n\n\u003c\/div\u003e","brand":"Shipping Protection","offers":[{"title":"Default Title","offer_id":46621564764346,"sku":"shippingprotection","price":3.99,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0735\/8427\/9738\/files\/images_1_379eb072-f32b-4dc3-abde-e4539ef28322.jpg?v=1789113659","url":"https:\/\/puphavenco.com\/products\/123123shipping-protection","provider":"PUPHAVENCO","version":"1.0","type":"link"}