Delivery and Shipping

Reliable Shipping for You & Your Pup 🐾

At PUPHAVENCO™, we aim to make your shopping experience smooth, transparent, and worry-free. Here’s everything you need to know about how we process and deliver your orders.

📦 Order Processing Time

• All orders are processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next business day.

• Once shipped, you’ll receive a confirmation email with your tracking number.

🚚 Shipping Times

Typical shipping estimates:

• United States: 7–12 business days

• Canada: 7–14 business days

• United Kingdom / Europe: 8–15 business days

• Australia / New Zealand: 8–15 business days

• Other international locations: 10–20 business days

Note: Shipping times may vary due to customs delays, seasonal demand, holidays, or courier issues.

🌍 International Shipping

Yes—PUPHAVENCO™ ships worldwide.
International customers are responsible for any applicable customs, duties, or taxes, as these vary by country.

📨 Tracking Your Order

Once your order ships, you will receive an email containing:

• A tracking link

• Carrier information

• Estimated delivery timeframe

You can check your order anytime on our Order Tracking page.

📦 Shipping Fees

Shipping costs depend on your location and will be calculated at checkout.
Some regions may qualify for free shipping promotions during special events.

🚫 Delayed or Missing Packages

If your package is delayed, lost, or not delivered within the expected timeframe, please contact us at:

📩 support@puphavenco.com

We will work with the carrier to resolve the issue as quickly as possible.

📮 Wrong Address Disclaimer

Please double-check your shipping address before placing your order.
PUPHAVENCO™ is not responsible for packages delivered to incorrectly provided addresses.

If you entered the wrong address, contact us within 12 hours so we can modify the order before it ships.

📦 Damaged or Incorrect Items

If your order arrives damaged or incorrect, email us within 7 days of delivery with:

• Your order number

• A clear photo of the item

• A brief description of the issue

We will replace or refund the item promptly.

📩 support@puphavenco.com

🏢 Shipping From

Orders are fulfilled and shipped from our partnered logistics centers.

Business Address:
Hong Kong Zhang Zhuang International Limited
FLAT/RM 2101E, 21/F, Tower 2
Hong Kong City, 33 Canton Road
Tsim Sha Tsui, Kowloon, Hong Kong

🐾 Thank You for Choosing PUPHAVENCO™

We appreciate your trust.
Our mission is to bring comfort, safety, and joy to every dog—and peace of mind to every pet parent.

If you have any questions about your delivery, feel free to contact us anytime.

📩 support@puphavenco.com
📞 +1 (323) 417-9883