PRIVACY POLICY

This Privacy Policy explains how PUPHAVENCO™ (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our site, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

A. Information You Provide

  • Name

  • Shipping & billing address

  • Email address

  • Phone number

  • Payment information (processed securely; we do not store full card details)

B. Automatically Collected Data

When you browse our store, we automatically collect:

  • IP address

  • Browser type & device information

  • Pages visited & time spent

  • Cookies and tracking data for analytics and site performance

C. Order & Support Information

If you contact us, we may collect additional information required to:

  • Process your request

  • Verify your identity

  • Provide customer support

2. How We Use Your Information

We use your information to:

✔ Process and fulfill orders
✔ Communicate updates & customer support
✔ Improve our website and shopping experience
✔ Detect fraud and protect the security of the site
✔ Send marketing emails (only with your consent)

3. Sharing Your Information

We only share your information with trusted third parties necessary for operating our business:

Service Providers

  • Payment processors (e.g., Shopify Payments, PayPal)

  • Shipping & logistics partners

  • Email marketing services

  • Analytics tools (e.g., Google Analytics, Shopify Analytics)

Legal Requirements

We may disclose information if required by law or to protect our rights.

We do NOT sell your personal data to third parties.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your preferences

  • Enable checkout functionality

  • Improve website performance

  • Analyze user behavior for optimization and marketing

You can disable cookies in your browser, but some features may not work correctly.

5. Data Retention

We retain your personal information only as long as needed to:

  • Complete your orders

  • Comply with legal obligations

  • Resolve disputes

  • Improve store performance

You may request deletion of your data at any time (see Section 8).

6. Security

We implement industry-standard measures to protect your information, including:

  • SSL encryption

  • Secure payment gateways

  • Access limitation to authorized personnel only

However, no online transmission is 100% secure. We encourage you to use strong passwords and safeguard your account details.

7. Targeted Advertising & Analytics

We may use analytics or advertising tools such as:

  • Facebook Pixel

  • Google Analytics

  • TikTok Pixel

  • Shopify Audiences

These tools may use cookies or identifiers to show you more relevant ads.

You can opt out of targeted advertising:

8. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Correct or update information

  • Request deletion

  • Opt out of marketing emails

  • Request a copy of your stored data

To exercise your rights, email us at:
📩 support@puphavenco.com

9. Children’s Privacy

Our website is not intended for individuals under 16 years old, and we do not knowingly collect children’s data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated Effective Date.

11. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:

📩 Email: support@puphavenco.com
📞 Phone: +1 (323) 417-9883
🏢 Address:
Hong Kong Zhang Zhuang International Limited
FLAT/RM 2101E, 21/F, Tower 2
Hong Kong City, 33 Canton Road
Tsim Sha Tsui, Kowloon, Hong Kong