FQAs

Welcome to the PUPHAVENCO™ Help Center 🐾
Here are the most common questions from our dog-loving community.

📦 Orders & Shipping

1. How long does shipping take?

Most orders are processed within 1–2 business days.
Typical delivery times:

  • US & Canada: 7–12 business days

  • UK, EU, AU: 8–15 business days

  • Other countries: 10–20 business days

(Shipping times may vary during holidays or peak seasons.)

2. How do I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number.
You can track your package anytime on our Order Tracking page.

3. Do you ship internationally?

Yes! PUPHAVENCO™ ships worldwide.
Shipping costs will appear at checkout based on your location.

💳 Payments

4. What payment methods do you accept?

We accept:
✔ Visa
✔ MasterCard
✔ American Express
✔ PayPal
✔ Shop Pay
✔ Apple Pay
✔ Google Pay

All payments are encrypted and secure.

🔁 Returns & Refunds

5. Can I return or exchange an item?

Yes — we offer a 30-day return policy for unused, unopened items in their original packaging.
Please contact us at support@puphavenco.com before sending anything back.

6. What if my item arrives damaged or incorrect?

If you received a defective or wrong item, please email us:
📩 support@puphavenco.com
Include your order number + a photo, and we will resolve it immediately.

🐶 Product Questions

7. How do I choose the right size for my dog?

Each product page includes a size chart.
If you’re unsure, email us your dog’s:

  • Weight

  • Neck measurement

  • Chest measurement
    And we’ll recommend the best fit.

8. Are your products safe for all dogs?

Yes! All PUPHAVENCO™ products are made with pet-safe materials and tested for durability and comfort.
If your dog has special needs, feel free to reach out for personalized advice.

📨 Contact Us

9. How do I reach customer service?

You can contact us anytime:

📩 Email: support@puphavenco.com
📞 Phone: +1 (323) 417-9883
🏢 Address:
Hong Kong Zhang Zhuang International Limited
FLAT/RM 2101E, 21/F, Tower 2
Hong Kong City, 33 Canton Road
Tsim Sha Tsui, Kowloon, Hong Kong

We respond within 24–48 hours on business days.

Still Need Help?

We’re always happy to assist.
Reach out anytime — your dog’s comfort and safety are our top priority. 🐾💛