Shipping policy

At PUPHAVENCO, we are committed to delivering high-quality pet products while maintaining a responsible and efficient fulfillment process. To reduce unnecessary warehousing and environmental impact, many of our items are shipped directly from trusted global manufacturing and fulfillment partners.

This direct-to-customer model allows us to offer better pricing while ensuring product quality and reliability.

1. Processing Time & Shipping Fee

Every order is carefully handled by our fulfillment team.

  • Processing Time: 2–4 business days
    (Includes order verification, quality check, and packaging)

  • Shipping Fee:
    $5.99 per order (flat-rate worldwide shipping)

Peak Season Notice (Holidays / New Year):
During high-demand periods, processing may take up to 5 business days.

2. Estimated Delivery Times

Because our products are shipped from global partners, delivery times may vary slightly based on destination.

Region Estimated Delivery Time
United States 10–15 Business Days
Canada / United Kingdom / Australia 11–16 Business Days
Rest of World 15–20 Business Days

We appreciate your patience—every PUPHAVENCO order is worth the wait.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking number.

Please note:
Tracking information may take 1–3 business days to update after the shipping label is created. If your tracking link does not show updates immediately, rest assured that your package is on its way.

4. Customs, Duties & Taxes

For international shipments, all orders are shipped DDU (Delivered Duty Unpaid).

  • Any customs duties, import taxes, or tariffs imposed by your country are the responsibility of the customer.

  • PUPHAVENCO is not responsible for delays caused by customs clearance procedures.

5. Order Modifications & Cancellations

We begin processing orders quickly to ensure timely delivery.

  • If you need to change your shipping address or cancel your order, please contact us within 12 hours of placing the order.

  • Once processing has begun, we are unable to modify or cancel the shipment.

Contact: support@puphavenco.com

6. Lost or Damaged Packages

Your satisfaction is important to us. If an issue occurs, we will make it right.

Damaged Items

  • Please contact us within 72 hours of delivery.

  • Provide clear photos of the damaged item.

  • A free replacement will be arranged.

Lost in Transit

  • If the carrier confirms the package is lost, we will send a replacement at no additional cost.