Customs & Taxes

At PUPHAVENCO™, we want your ordering experience to be smooth and transparent. Below is everything you need to know about customs duties, import taxes, and VAT.

🌍 International Orders

We ship worldwide, and many international customers receive their packages without additional fees.
However, depending on your country’s regulations, your order may be subject to customs duties, VAT, or import taxes when entering your region.

These charges are not included in the product price or shipping cost at checkout.

💰 Who Is Responsible for Customs or Tax Fees?

All international customers are responsible for:

  • Customs duties

  • Import taxes

  • VAT / GST

  • Handling or processing fees charged by your local customs office

These fees are determined by your government and vary by region.
We do not control or collect these charges.

📦 What Happens If I Don’t Pay Customs Fees?

If customs fees are not paid:

  • Your package may be delayed, returned, or destroyed by customs depending on local laws.

  • PUPHAVENCO™ cannot issue refunds for orders refused or destroyed due to unpaid customs fees.

Please check your country’s import rules before placing an order.

🛫 Will I Be Notified If Customs Fees Apply?

Yes.
If your order requires payment of duties or taxes, your local customs office or delivery courier will contact you directly.

🔍 How Can I Estimate Customs Fees?

You may check estimated duty rates through your country’s customs authority website.
Common factors include:

  • Product category

  • Declared value

  • Country of origin

  • Local import policies

📞 Need Assistance?

If you have any questions or need help understanding customs rules, our support team is here to assist:

📩 support@puphavenco.com
📞 +1 (323) 417-9883

We’re always happy to help ensure your order arrives safely and smoothly.